Rich Fonfrias' 12-Part Client Services Guarantee
When you hire me, I promise you will receive…
PROMISE #1: Close Personal Attention. I promise I will answer all your questions, meet with you as often as you wish, and do everything possible to treat you the way I like to be treated when I’m the client.
PROMISE #2: Prompt Return Calls. I promise I will make every effort to return your phone calls promptly. If I am tied up and can’t return your call, one of my staff members will call and set a time for a telephone appointment.
PROMISE #3: Quick Response to Your Requests. Whenever you need something from my office, please don’t hesitate to call. If I’m not available at that moment, feel free to ask my legal assistant or secretary to help you. If they cannot fulfill your request, I’ll handle it for you as soon as I’m available.
PROMISE #4: Confidential Information. I promise everything I do for you will be confidential. No one will have access to your confidential information other than employees in my office who are working on your case.
PROMISE #5: Convenient Appointments. I promise I will set appointments when they are convenient for you. And, when necessary, I will be happy to meet you at your home or office.
PROMISE #6: Fair, Reasonable Fees. When you hire my services, you are not paying for a penthouse suite of offices or a huge support staff of secretaries and assistants. I keep close watch on my overhead and regularly monitor my fees to make sure they are fair and reasonable for both of us. The best lawyer-client relationship is when both you and I are happy. I promise to work with you to that end.
PROMISE #7: Free Telephone Conferences. I do not charge for telephone calls, either before I accept your claim or while I am working on your case. You’re welcome to call me whenever you have a question, problem or concern.
PROMISE #8: Current Knowledge. I work hard to maintain the highest level of knowledge in my practice areas. I eagerly attend continuing education classes, seminars and workshops so you get the best possible representation.
PROMISE #9: Competent Services. The seminars and workshops I attend allow me to provide you with the latest legal information, most effective techniques, and most efficient methods so you receive the full legal protection the law allows.
PROMISE #10: Aggressive Representation. I have extensive experience representing individuals and companies facing serious financial problems. So regardless of what your case requires, I can handle everything for you.
PROMISE #11: Value in Every Respect. My goal is to make sure you feel the value you receive from me is always greater than the fee you pay. So while I can’t guarantee my fees will always be low, I can guarantee they will always be fair. I want you to receive more value from me than any other lawyer you know. And I’ll work hard to make sure you do.
PROMISE #12: More Than You Expect. If you think of some way I can provide you with better service, or better meet your needs, please tell me how. Even though we work together on your financial matters, still, I’m not a mind reader. If you have something troubling you – or if you have a concern or a problem – please discuss it with me. If I can help you, I will. And if I can’t help you, I may know someone who can. A good lawyer-client relationship deals with all types of problems, not just legal problems. So if something crosses your mind and you want my input, I’ll be happy to help.